Sub-processors
Companies that process customer data on our behalf. Your primary data stays in the EU. We'll update this page, and email customers, before adding one.
| Sub-processor | What for | What data | Where |
|---|---|---|---|
| Cloudflare | Hosting, file storage, AI gateway and text embeddings for review grouping | Everything the service handles; review text for embeddings | EU storage (R2 EU jurisdiction); edge worldwide |
| Neon | Database | Accounts, app data, reviews, issues, encrypted keys | Frankfurt, Germany (AWS eu-central-1) |
| Google Cloud | Key management for the keys that encrypt your store credentials | Encryption keys only, never your credentials in plain text | EU |
| Anthropic | Review classification, translation and theme names | Review text and rating, without reviewer names; never store keys | United States, under terms that exclude training on customer data |
| Resend | Email: sign-up, invitations, deadline reminders, digests | Email addresses and the email's content | United States |
| Paddle | Payments, as merchant of record | Billing details you give Paddle | United Kingdom |
| PostHog | Product analytics, from our servers only | Pseudonymous user and organisation IDs and product events; no emails, names or review text | EU (Frankfurt) |
| Sentry | Error monitoring | Error messages and stack traces, without request bodies, headers, cookies or user details | EU |